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Bookings and Cancellations

Policies & appointment booking

 Our goal is to ensure you completely enjoy your time with us. Please read the following policies for our salon and barbershop. 

  • Existing guests may book with our Stylists or Barbers using our online booking service or calling the stylist directly. 

  • If you are a new client looking for a new stylist we encourage you to register for online booking. We also recommend calling the salon to book a consultation prior to booking color or corrective color appointments. This allows us the opportunity to answer any questions and concerns you may have as well as tailor the appointment to your specific needs. 

  • Bleach & Tones, Corrective Color, Creative Color, Keratin Treatments, and Extensions cannot be booked online as they are complicated processes that require a consultation prior to booking.

  • Consultations with us are always complimentary and can be booked by calling the salon or your Stylist directly 

  •  Clean Ups cannot be booked online and must be booked by calling your Stylist or Barber directly.

  • Should a cancellation be necessary we kindly ask for a minimum of 48-hours notice or you could be charged for late cancellation.  

  • We do realize that life happens, and because of this your provider may extend exception for first-time cancellations that fall within less than the 48-hours notice, However, all providers are independent contractors and this will be at your providers discretion.   After that, all cancellations that fall within less then this time frame will be subject to our strict cancellation policy and you could be charged 100% of the services booked.

  • No Call /No show will be an automatic charge of the full appointment price as listed. 

  • Services rendered are non-refundable / products purchased are not able to returned or exchanged.

 

We thank you in advance for respecting our Policies,

we look forward to seeing you soon!

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